Refund policy

Return and Refund Policy

Bano Collection

At Bano Collection, we want you to be completely satisfied with your purchase. If you receive an incorrect, damaged, or defective product, please contact us so we can assist you with the return or replacement process.

Return Eligibility

Conditions for Returns

The product must be unused and in its original condition.
The product should be returned with its original packaging, tags, and accessories, where applicable.
Return requests should be made within 7 days of receiving the order.
Products that have been used, washed, damaged, or altered may not be eligible for return.
Certain products may be non-returnable due to hygiene or other applicable restrictions.

Damaged or Incorrect Products

What to Do

If you receive a damaged, defective, or incorrect item, please contact Bano Collection as soon as possible. We may request photographs or other information to verify the issue.

Once the issue is confirmed, we will provide appropriate assistance, which may include a replacement or refund.

Refund Policy

Refund Processing

Approved refunds will be processed after the returned product has been received and inspected. The refund amount may depend on the condition of the returned item and the circumstances of the return.

Please allow reasonable processing time for the refund to reach your original payment method.

Exchange Policy

Product Exchanges

If you wish to exchange an eligible product, please contact us within 7 days of delivery. Exchanges are subject to product availability and approval.

Return Shipping

Shipping Charges

If the return is due to an incorrect, damaged, or defective product received from Bano Collection, we will guide you regarding the return shipping process.

For returns due to personal preference or other reasons not caused by an error on our part, return shipping charges may be the customer's responsibility.

How to Request a Return or Refund

Contact Us

To request a return, refund, or exchange, please contact our customer support team with your order details and a brief description of the issue.

Phone: 0325 4778410
Email: support.banocollection@gmail.com

Important Notice

Policy Changes

Bano Collection reserves the right to update or modify this Return and Refund Policy when necessary. Any changes will be reflected in the updated policy.