Privacy policy

Privacy Policy

Bano Collection

At Bano Collection, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or contact us.

Information We Collect

Personal Information

When you place an order or contact us, we may collect information such as:

Your name
Phone number
Email address
Shipping and delivery address
Billing information
Order and purchase details
Information you provide when contacting customer support

How We Use Your Information

Purpose of Data Collection

We may use your information to:

Process and deliver your orders.
Confirm and communicate about your purchases.
Provide customer support.
Process returns, exchanges, and refunds.
Improve our products, services, and customer experience.
Send important updates regarding your orders or services.
Prevent fraudulent or unauthorized transactions.

Payment Information

Secure Payments

Payment information may be processed through third-party payment providers. Bano Collection does not intentionally retain sensitive payment information such as complete card details unless required and permitted for legitimate business purposes.

Customers should review the privacy policies of the payment providers they use for additional information about how their payment information is handled.

Cookies and Website Data

Cookies

Our website may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and provide a better shopping experience.

You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

Sharing of Information

Third-Party Services

Bano Collection does not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers, such as delivery companies, payment processors, website service providers, or other business partners, when required to process your order or provide our services.

We may also disclose information when required by applicable law or to protect our legal rights, customers, or business.

Data Security

Protecting Your Information

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Data Retention

Keeping Your Information

We retain personal information only for as long as reasonably necessary to provide our services, complete transactions, comply with legal or business requirements, resolve disputes, and maintain appropriate records.

Your Privacy Rights

Your Choices

Depending on applicable laws, you may have the right to request access to, correction of, or deletion of your personal information.

To make a privacy-related request, please contact us using the information provided below.

Children's Privacy

Protection of Children

Our services are not intended to knowingly collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.